Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://www.camerlina.com/, operated by Camerlina, with its registered address at Calle Pio Baroja 15, Torrent, and contact details contacto@camerlina.com and 603512416. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 1 to 3 days after payment confirmation.

Orders placed on weekends or holidays will be processed starting on the next business day.

In the event of a lack of stock or issues during order preparation, the customer will be notified at the email address provided.

2. Shipping Methods, Areas and Delivery Times

We ship to the USA.

Available shipping method:

Standard Shipping: 14 days.

The delivery times indicated are estimates and may vary due to external factors (logistics operations, customs, weather conditions, or other circumstances beyond Camerlina’s control).

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, based on the destination, weight/volume, and selected shipping method.

Shipping is free.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the shipment.

If the tracking information has not been updated for at least 24–48 hours, contact contacto@camerlina.com.

5. Deliveries and Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect/incomplete address or inability to deliver, reshipment will be subject to payment of the new shipping costs.

Once the order is in transit, it is not possible to change the shipping address. For changes before dispatch, contact contacto@camerlina.com as soon as possible.

6. International Shipping and Customs

Orders shipped outside Spain may be subject to customs duties, taxes, or import fees determined by the customs authorities of the destination country.

These charges, if applicable, are the responsibility of Camerlina and are not under the customer’s control.

Customs procedures may add time to the estimated transit period.

7. Delayed, Lost Packages and Shipping Issues

If you notice an unusual delay or the tracking information does not progress within a reasonable period, contact us by email with your package tracking number and customer information so that we can request shipment tracking information from the carrier.

In the event of a loss confirmed by the shipping carrier, we will manage the issue with the carrier and inform you of the next steps.

8. Delivery and Inspection

We recommend inspecting the outside of the package at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, note it on the carrier’s delivery receipt and document the issue with photographs of the package and shipping label.

For handling damaged or defective items after delivery, please refer to our Returns and Exchanges Policy available at https://www.camerlina.com/policies/refund-policy.

9. Cancellation Before Shipping

You may request to cancel your order before it has been shipped.

If the order has already been handed over to the carrier, you must wait until it is delivered and follow the procedure outlined in the Returns and Exchanges Policy https://www.camerlina.com/policies/refund-policy.

10. Changes to This Policy

Camerlina may modify this Shipping Policy at any time. Updates will take effect upon publication on https://www.camerlina.com/.

11. Contact

For any questions regarding shipping: contacto@camerlina.com .

Effective date: 09/24/2026